Contact
Almost anything that needs a decision — an account, a moderation call, a request about your data — is made by the people who run this service.
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1. Reaching the operator
The operator runs this service. They hold the database, they make moderation decisions, and for data-protection purposes they are the controller.
2. Things you can do faster than writing to anyone
- Forgotten password
- Use password reset. A link arrives by email; it can be used once and it expires.
- Signed in somewhere you should not be
- Account settings lists every session with when it was last used, and ends any of them — or all of them at once, which also changes nothing else about your account.
- Verification email did not arrive
- You can ask for another from the verification screen. Check the spam folder first; these are plain-text messages from a server you have never received mail from before, which is exactly what a spam filter is suspicious of.
- Something you published looks wrong
- Every save left a revision behind it. Open the post’s history and restore the version you wanted — restoring adds a new revision rather than deleting anything, so it is always reversible.
3. What to include, depending on why you are writing
- Reporting content
- The abuse page lists exactly what makes a report actionable. The short version: the URL, the category, and two sentences.
- A data-protection request
- Say which account you mean and what you are asking for — access, correction, deletion, a copy. The privacy notice sets out what is stored and, just as importantly, what deletion does and does not currently do.
- A security vulnerability
- Privately, with enough detail to reproduce it, and before publishing it anywhere.
- A custom domain that will not verify
- Include the hostname and the DNS record you created. Verification is re-run periodically, so a record added minutes ago may simply not have propagated yet.
- A moderation decision you think is wrong
- Say which space or post, and what you think the reviewer missed. A person reads it; there is no automated appeal queue.
4. What the operator cannot help with
A space’s own content. Spaces here are independent. If you have a question about an article — a step that does not work, a fact that looks out of date — the space itself is who to ask, and most list a way to reach them in their own navigation. The operator can act on content that breaks the terms, and not on content that is merely wrong.
Anything that is not on this service. An account, an article or a payment somewhere else is not something we can see or act on, however similar the address looks.
5. What to expect back
Unless the operator has published a response time, there is not one. Reports of active harm — malware, phishing, material involving minors — should be looked at first and usually are. If something is urgent, say why in the first line rather than at the end.